 A proactive continuous management
An operating solution - Accelerate the improvement in processes performance, in terms of service quality as well as productivity;
- Increase the efficiency of support resources, human as well as material....
...this subjects are the main concerns of business managers. Now, the data tracked in information systems bring a huge potential. They have to be analyzed to quickly extract the critical and useful information. Probance Execution Performances (PEP's) offers you a specific approach, by combining data mining and systemic method to help organizations to durably increase their operational performance. An evidential solutionMore than ever, or environment are complex and quickly evolving. The adaptation speed, and so the quick and efficient execution, must prevail over the data analysis duration. - 1st efficient answer : PEP's automatic, continuous and hyper-segmented analyzes, supplying statistical robustness. But it is not enough to know, it is necessary to react !
- 2nd efficient answer : a management targeted on action drivers with the biggest impact. For each managed KPI, the results are under control !
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Probance Execution Performances supports the Processes Quality Management method: - By generating robust alerts to act quickly, at the right level > act faster
- By detecting the main drivers to target the actions plans > act on the right drivers
- By monitoring the trends to measure the action plans' effects > control the results
| Expected benefits
- Perceived service quality
Many studies have shown a direct correlation between the quality of service perceived by the customers and their loyalty to the firm. Realized: a 66% decrease in the customer dissatisfaction within 18 months. Using Probance Execution Performances, your company can economize by constantly rationalizing its processes. Imagine how much money you can save by avoiding productivity losses... and how much time and money you can save by improving the "IT tasks" for example. Realized: -35% of activity on the Service Desk maintenance in 2 years Imagine your support resources focused on the continuous management of progress... Realized: reverse the activity time allocation of a support team, "80/20" between "Progress management actions" and "Reporting data analysis".
A deployment without impact on your Information System
The solution is build in Saas mode, or Software As A Service, which means it is fully independent. You have at your disposal an access service 24/7 for all your sites worldwide, and also an alerting service by email.
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